Yes, we can help you design or create special pieces tailored to your preferences, including custom colors or adjustments to existing designs. Please email us at info@labro.shop to discuss your ideas, and we’ll explore the possibilities together.
To keep your Labro jewelry looking its best, avoid contact with water, chemicals, or perfumes. Store your pieces in a dry place when not in use, and gently clean them with a soft cloth. Proper care will help ensure their beauty and longevity.
Yes, every Labro item comes thoughtfully packaged, making it perfect for gifting. If you’d like to include a personal note or request special gift wrapping, let us know during checkout, and we’ll ensure your order is extra special.
We ship orders within 1-7 working days. Delivery times will depend on your location and the shipping method selected at checkout. You’ll receive a tracking number to monitor your order once it’s shipped.
Yes, we’re delighted to ship our products worldwide. International shipping costs and delivery times are calculated at checkout based on your location. Please note that customs fees are the responsibility of the buyer.
Please take extra care when entering your shipping instructions at checkout. Once an order is placed, we have only a short time to amend an address. If your parcel has already been dispatched, we are unable to change the shipping address. If you realize you’ve entered the wrong address, email us at info@labro.shop with your order details and the correct address. We’ll do our best to help!
After placing an order, you should receive an email confirmation sent to the email address provided at checkout. If you don’t see this email, please check your spam/junk folder. If it’s not there, log into your account to confirm your order was processed. For further assistance, contact us at info@labro.shop.
We accept returns within 14 days of delivery, provided the item is unworn and in its original condition. Custom pieces cannot be returned. The returning costs are the responsibility of the buyer. To initiate a return, email info@labro.shop with your order details, and we’ll guide you through the process.
Our studio is currently not open to the public, but we occasionally host pop-up events where you can see and shop our collections in person. Follow us on Instagram or subscribe to our newsletter to stay updated on upcoming events.
Yes, we offer wholesale opportunities and collaborate with select businesses. If you’re interested in carrying Labro products, please email us at sales@labro.shop with your inquiry, and we’ll provide further details about pricing, availability, and terms.
Yes, once your order has shipped, you’ll receive an email with a tracking number so you can monitor its progress and know when to expect delivery.
Yes, all Labro pieces are handmade with care, ensuring the highest attention to detail and craftsmanship. Every item is unique, reflecting the artistry and love that goes into its creation.
Yes, we provide repair services for Labro jewelry. If you have a piece in need of repair, email info@labro.shop with details and a photo, and we’ll guide you through the next steps. Repair fees may apply depending on the nature of the issue.
Yes, we offer digital gift cards, which can be purchased online and emailed directly to the recipient. It’s the perfect way to let someone choose their favorite Labro piece.
We use high-quality materials in all our designs, including 925 sterling silver, gold-filled finishes, and natural gemstones. Each piece is crafted to combine beauty, durability, and comfort.
Most of our pieces are hypoallergenic, made with materials like sterling silver and gold-filled finishes. These are gentle on sensitive skin and designed for comfortable wear.
We accept all major credit cards, PayPal, and other secure payment options. Payment details will be available during checkout, ensuring a seamless and secure process.
We occasionally run special promotions and discounts. To stay informed, subscribe to our newsletter or follow us on Instagram for updates and exclusive offers.
Labro stands out for its handmade craftsmanship, timeless designs, and signature touches like pearl-adorned locks. Our pieces are designed to be both meaningful and versatile, making them cherished additions to any collection.